1.4 mm = .055". Most 2 roller mills come preset around .035" to .040", or right at 1 mm. That would definitely cause poor extraction and be the first thing I'd adjust.
Greetings Buds - I'm onboard with Bob. A gap of .055 is too large. My mill is set at .039 and I think I'm going to close it a bit to .037. That said, I don't believe the milling will result in leaving extract in the mash. In fact, a finer milling will result in greater brewhouse efficiency and more sugar. So if you're leaving sugar behind now, adjusting to a finer milling will produce even more sugar to leave behind.
So, is there a history of this happening?
Your end runnings should be around 1.010 - 1.015. So, without an understanding of your equipment and process, my suggestion would be to carefully examine your calculations. You may be using too much grain for the amount of beer you're brewing. If you're using BeerSmith, go through the
Equipment Profile and make adjustments as necessary.
Also, there may be "channeling" in the mash. That's when the sparge water follows the same path(s) through the grain bed. There are a number of reasons for this issue.
My gut feeling, however, is to examine your equipment profile. If your pre-boil volumes are good, than your Brewhouse Efficiency setting may be set too low.