BeerSmith™ Home Brewing Forum

BeerSmith Software => BeerSmith 2 Bugs/Support => Topic started by: parkerwilliams91 on January 21, 2016, 11:27:59 AM

Title: Lost Key, Cannot recover. Please help!!
Post by: parkerwilliams91 on January 21, 2016, 11:27:59 AM

EDIT: RESOLVED. THANK YOU!

I purchased BeerSmith 2 on 12/22, but paypal routed to an email I no longer had access to and therefore I was unable to receive my activation key, or to recover it (because the system only uses the original email address and resends a key there). I sent in a summary of my problem through the contact form, but have received no response. I even attempted to contact the seller through paypal but to no avail. The transaction ID and invoice ID i can get from the paypal website, but I don't know if they are directly tied to anything at BeerSmith or if it is for their systems only. I really don't want to pay twice, but I'd also like to have the software activated ASAP.

Thanks all for your help!

-Parker

Title: Re: Lost Key, Cannot recover. Please help!!
Post by: beersgood on April 14, 2018, 09:41:16 AM

I am having this same problem.  How was this resolved?

Title: Re: Lost Key, Cannot recover. Please help!!
Post by: BeerSmith on April 14, 2018, 05:22:07 PM

Send me an email at beersmith at beersmith.com with the email used to order listed (even if its no longer active) and I can look it up.

Brad