Author Topic: Lost Key, Cannot recover. Please help!!  (Read 2736 times)

Offline parkerwilliams91

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Lost Key, Cannot recover. Please help!!
« on: January 21, 2016, 11:27:59 AM »
EDIT: RESOLVED. THANK YOU!

I purchased BeerSmith 2 on 12/22, but paypal routed to an email I no longer had access to and therefore I was unable to receive my activation key, or to recover it (because the system only uses the original email address and resends a key there). I sent in a summary of my problem through the contact form, but have received no response. I even attempted to contact the seller through paypal but to no avail. The transaction ID and invoice ID i can get from the paypal website, but I don't know if they are directly tied to anything at BeerSmith or if it is for their systems only. I really don't want to pay twice, but I'd also like to have the software activated ASAP.

Thanks all for your help!

-Parker
« Last Edit: January 21, 2016, 11:37:39 AM by parkerwilliams91 »

Offline beersgood

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Re: Lost Key, Cannot recover. Please help!!
« Reply #1 on: April 14, 2018, 09:41:16 AM »
I am having this same problem.  How was this resolved?

Offline BeerSmith

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Re: Lost Key, Cannot recover. Please help!!
« Reply #2 on: April 14, 2018, 05:22:07 PM »
Send me an email at beersmith at beersmith.com with the email used to order listed (even if its no longer active) and I can look it up.

Brad
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