Who did she order it from? If they can't tell you when it will ship. I'd cancel the order, and notify my credit card not to process the charges. Then re-order from some other outfit. I had good luck with Brewgadgets.com . Don't know if they have what your looking for. I think they state that orders ship within 2 days. On the second day from placing my order, I got a call from the woman that was actually packing it up right then! She informed me that a piece of my order wasn't available for shipment until they received their order in approximately 3 days. She wanted to know if I wanted to hold my order 'till it could be sent all together or if I wanted the bulk of my order shipped now with the missing item sent later when they received it. I had them split the shipment. I received the bulk 2 days later and 3 days after that the missing item. No extra shipping charge on the late item either! Plus, when I was talking to the lady, she said they were, "out of the hop pellets I wanted and would I rather cancel that part of my order or use a substitute?" She even looked up the appropriate substitutes and verified prices and availability. Damn fine customer service! I plan to use them whenever they have what I need!