BeerSmith™ Home Brewing Forum

BeerSmith Software => BeerSmith 3 Support => Topic started by: Mr White on August 19, 2019, 02:42:18 PM

Title: Beersmith 3 License Renewal
Post by: Mr White on August 19, 2019, 02:42:18 PM
I have used Beersmith 2 for a few years now?..and it was brilliant.

When Beersmith 3 came along, I was swift on the uptake, paid my subscription, and I have enjoyed the software,
And the fine beers I have made with it.
 
Just last week I tried to open Beersmith 3 to make a new brew, and was reminded that my 12 month subscription had lapsed.

I?m happy to renew my subscription, so I paid to have it renewed.

But when I tried to activate my copy of Beersmith 3 ? it will not open?.and comes up with the following error.
"CANNOT CONNECT TO ACTIVATION SERVER"

I thought perhaps I had purchased the wrong thing ? what is the difference between a ?Licence? and a ?subscription? anyway.?

So I purchased one of each to be sure.

Still Beersmith 3 will not open, and claims it cannot connect to the activation server .

I have tried from several different locations?so its not my network.

Since I cannot open Beersmith 3 at all?I cannot therefore activate anything.

I have given up and am now using Beersmith 2??at least that works OK.

I?m paranoid that if I download beersmith 3 and try to re-install, I will loose all my recipies?.

Would you have any suggestions.?

Title: Re: Beersmith 3 License Renewal
Post by: brewfun on August 19, 2019, 03:01:34 PM
Before you do anything else, backup your ...Documents/BeerSmith3 folder. This will have all of you recipes and custom profiles to reinstall if needed.

Your subscription is to the cloud. Your license is automatic with the subscription.

http://beersmith.com/beersmith-3-licensing-explained/

Title: Re: Beersmith 3 License Renewal
Post by: Mr White on August 20, 2019, 02:36:51 PM
Thank you for the backup advise. I will do that. Cheers.

I have a Gold 12 month Licence - Expires 17 August 2021
I have a Gold 12 month subscription - auto renews: 23 June 2020

And yet Beersmith 3 will not load and does not recognise the activation server.
This was the trial version that first came out.
Should I re-load Beersmith 3 (after doing my backup).?

Your help is appreciated.

(http://Beersmith licence.jpg)
Title: Re: Beersmith 3 License Renewal
Post by: brewfun on August 20, 2019, 08:19:38 PM
After backing up your recipes, you can download the most current version of BeerSmith 3 from BeerSmith.com. You simply open the app and login (to the BeerSmith cloud). You license and subscription should load automatically.
Title: Re: Beersmith 3 License Renewal
Post by: Mr White on August 22, 2019, 07:48:16 PM
Thank you Beerfun.

Yep...I have uninstalled the original version, (after backing up) and then installed the latest BS3 download.
When I execute... I get a popup -"Welcome to Beersmith 3 - (Trial Mode) - please activate, etc...
So I click on "activate this copy of Beersmith"....and get another popup:

Can't Connect to Activation Server
The activation server at https://BeersmithRecipes.com could not be reached.
Check that your antivirus and firewall software is not blocking Beersmith as well as your internet connection and try again using the Help->Activate selection.

The Help->Activate selection is not possible, because the application will not open.!!
Frustrated.