Author Topic: Gold subscriber getting charged for BeerSmith 3 upgrade  (Read 1682 times)

Offline inevitably2484848

  • BeerSmith New Brewer
  • *
  • Posts: 1
  • BeerSmith 2 Rocks!
Gold subscriber getting charged for BeerSmith 3 upgrade
« on: July 04, 2018, 09:18:23 AM »
The upgrade email says:

Existing Gold/Platinum/Professional Members - Have automatically had a BeerSmith 3 license installed in their cloud account for their current term.  I will also update the accounts once more before the launch date. No action is needed on your part, and you do not need to pay separately for an upgrade.

When I log in and follow the links to upgrade, it sends to a page where I asked to pay for another subscription to upgrade.

Offline jomebrew

  • Global Moderator
  • BeerSmith Grandmaster Brewer
  • *****
  • Posts: 1052
    • Jomebrew
Re: Gold subscriber getting charged for BeerSmith 3 upgrade
« Reply #1 on: July 04, 2018, 02:05:29 PM »
did you log into https://beersmithrecipes.com/  Log in and look under your account name in the upper right.  There is a link for Licenses and Profiles. 

 

modification